My item is damaged or parts missing on arrival. What do I do?
It is very important to inspect your delivery before accepting it from the courier. If it is damaged or parts are missing, then you can refuse the delivery. If this is not possible at the time, then the package should be inspected as soon as possible and any damage must be reported to us within 3 days so that we can investigate and arrange a replacement. We may ask for photos to help with our investigation.
The most important thing for us is that you have the goods you ordered and, in the condition, that you expect.
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What is the return policy of Mosskillers?
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What do I do if my order has not arrived when expected?
Tell us as soon as possible. Orders can take a few days to be handled depending on the time of year and so we give the option of priority despatch at the checkout. All deliveries are sent by a specialist courier and tracked until arrival. You will be ...
What is the cost of delivery?
Our delivery rate varies according to the size/weight of the order - from £5.99 for small items, £9.50 for the standard parcel, to a tailored fee for palleted goods. This covers the packaging, paperwork and the actual delivery to your chosen delivery ...