What do I do if my order has not arrived when expected?

What do I do if my order has not arrived when expected?

Tell us as soon as possible.

Orders can take a few days to be handled depending on the time of year and so we give the option of priority despatch at the checkout.

All deliveries are sent by a specialist courier and tracked until arrival. You will be informed when your consignment is on its way by email or text if provided. Delivery should then usually be expected within 1 - 3 working days.

We do check on the progress of orders but may not be aware if there is a delay. If your delivery has not turned up within the estimated time, then please CONTACT US online or call 01673 895130 so that we can investigate and help to resolve any issues. It is important to us that your delivery arrives as expected and in good condition as soon as possible.

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