What do I do if my order has not arrived when expected?
Let us know as soon as possible.
Orders can take a few days to be handled depending on the time of year and so we give the option of priority despatch at the checkout.
All deliveries are sent by a specialist courier and tracked until arrival. To ensure you are informed during delivery, we encourage our customers to make purchases online via our website to receive instant delivery updates or alerts via email. Delivery should then usually be expected within 1 - 3 working days.
We do check on the progress of orders but may not be aware if there is a delay. If your delivery has not turned up within the estimated time, please contact us online or call 01673 895130 so we can investigate and help to resolve any issues. It is important to us that your delivery arrives as expected and in good condition as soon as possible.
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Do you offer free delivery on orders?
Unfortunately, we don't offer free delivery on our orders. The cost of shipping is relative to what we have to pay our courier, and in most cases is actually made lower to be more affordable for you as a customer. Unless your order is small or light ...
How long does delivery take?
As long as your required items are in stock, we aim to despatch goods within 2 working days. To opt for next-day despatch service, please choose 'Priority' or 'Express' at checkout, with a few exceptions for large and heavy items, palleted goods and ...
How long does delivery take?
Providing that the goods you have ordered are in stock then we aim to dispatch orders within a few working days depending on the time of year. Orders are normally sent on a next day service with a few exceptions such as palleted goods and a delivery ...
Can I order with a Purchase Order number?
Different customers use purchase order numbers in different ways. Some insist that a number is used for every order placed and others only when an order is placed on account. For either way, we are happy to take an order number and it will be shown ...
My item is damaged or parts are missing on arrival. What do I do?
It is very important to inspect your delivery item before accepting it from the courier. If it is damaged or there are parts missing, then you can refuse the delivery. If this is not possible at the time, the package should be inspected as soon as ...