What is the best way to place an order with you?
You can order either by telephone, email or directly on this website. You can decide which is the easiest and most convenient way for you for you to place your order.
If you are an established customer or have an account with us, then you can email your order together with a Purchase Order number. You will receive confirmation of receipt of your order and an estimated delivery date.
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Can I order with a Purchase Order number?
Different customers use purchase order numbers in different ways. Some insist that a number is used for every order placed and others only when an order is placed on account. For either way, we are happy to take an order number and it will be shown ...
Will I receive confirmation of my order?
If you place your order via this website then, once the ordering process is complete, you will receive an automatic order confirmation. If your order is placed over the telephone or by email then the order confirmation will be sent once the order ...
How can I pay for my order?
You can pay for your order by PayPal or most types of Credit or Debit cards with orders placed via the telephone or on our website. We can also issue a Proforma invoice and will accept payment by bank transfer or cheque. If you have an account with ...
What do I do if my order has not arrived when expected?
Tell us as soon as possible. Orders can take a few days to be handled depending on the time of year and so we give the option of priority despatch at the checkout. All deliveries are sent by a specialist courier and tracked until arrival. You will be ...
When is the best time to apply nematodes?
The best time to use our nematodes depends upon which type of nematode you are using. This may sound obvious but many people are unaware that there are different types as they all go by the name 'nematode'.There are many thousands of different types ...